Tuesday, September 20, 2016 3:58 pm
An official of Samsung Electronic West Africa, Mr Zain Mamudu, says the Samsung Galaxy Note7 has not been officially introduced into the Nigerian market.
Mamudu, who is Manager, Samsung Customer Service Centre in Abuja told the News Agency of Nigeria (NAN) on Tuesday that the Samsung Galaxy Note 7 was slated to be introduced in the country in October.
NAN recalls that the Consumer Protection Council (CPC) issued a directive that the company should recall the Samsung Galaxy Note 7 within seven days.
This development followed worldwide reports of dozens of the phone exploding while being charged due to fault in the battery.
However, a statement from the Samsung Electronics West Africa Ltd., which earlier announced the postponement of the launch said that the devise was isolated due to battery cell problems.
“Although the Galaxy Note7 has not been released in Nigeria, the current Galaxy Note7 users are kindly advised to visit the nearest Samsung Authorized Service Centre for immediate assistance about replacement programme.
“We acknowledge the inconvenience this may have caused in the market, but this is to ensure that Samsung continues to deliver the highest quality products to Samsung customers.
“Samsung is completely committed to fixing this problem and ensuring the highest level of safety and satisfaction for its customers,” Samsung said.
A Samsung distributor of Mehdi Global Ltd, who requested not to be named, told NAN that the Samsung Galaxy Note 7 was not supplied to the company or any of the company’s dealers.
He however said that even if the phone got into the country, it was probably bought in Dubai or elsewhere because not all the units manufactured had problem.
Another phone dealer, Miss Joan okechukwu also told NAN that her company never sold the Samsung Galaxy Note 7.
“We never sold the said phone but heard of the directive by Consumer Protection Commission asking Samsung West Africa to withdraw the phones from the country,” she said.
NAN reports many shops visited also said that they did not sell the phone. (NAN)